Frequently Asked Questions

Frequently Asked Questions

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Frequently Asked Questions

Arrival and departure

When will I receive the check-in information?

One week before arrival you will receive all information about your stay by e-mail. Are you booking a last minute? Then you will receive the information within a day. This includes information about access to the accommodation, parking, waste, extras and WiFi login details. You will only receive the check-in information when payment has been made in full.

If you have not received the e-mail with check-in information, it may have ended up in spam or unwanted e-mail. Is the email not listed? Please contact us at: 0031 85 400 99 69 or info@marinaparcs.com

You can also find all information in My Environment. Here you can already find the most important information and the extras you have chosen when booking.

What time do I have to check-in?

Location Heeg
You can check in at the reception, upon presentation of a valid ID. Check-in is possible from 3:00 PM to 7:00 PM.

Location Almere
On the day of arrival at 16:00 you will receive the code of the key box by e-mail from this time you can check in. There is no reception on site, you can contact us by phone if you have any questions. You will only receive the key code when payment has been made in full.

Location Naarden
On the day of arrival at 16:00 you will receive the code of the key box by e-mail from this time you can check in. There is no reception on site, you can contact us by phone if you have any questions. You will only receive the key code when payment has been made in full.

Location Amsterdam
On the day of arrival at 16:00 you will receive the code of the key box by e-mail from this time you can check in. There is no reception on site, you can contact us by phone if you have any questions. You will only receive the key code when payment has been made in full.

Location Lelystad
On the day of arrival at 16:00 you will receive the code of the key box by e-mail from this time you can check in. There is no reception on site, you can contact us by phone if you have any questions. You will only receive the key code when payment has been made in full.

Location Ermelo
On the day of arrival at 16:00 you will receive the code of the key box by e-mail from this time you can check in. There is no reception on site, you can contact us by phone if you have any questions. You will only receive the key code when payment has been made in full.

Can I enter my accommodation earlier?

Unfortunately, it is not possible to check in earlier than the time indicated in the email with check-in information. We need this time to clean and check the houses between departure and arrival so that you can start your holiday carefree.

However, it is possible to park before that time on the day of arrival in the parking lot of the accommodation and explore the area. View our online guest information for great information about the area of your accommodation.

Where can I park my car?

Location Heeg
There is parking on site and in the public car park opposite.

Location Amsterdam
You can park on the public road, outside the site. However, this has been paid.

The rate is €2.50/hour Monday-Saturday 09:00-19:00, day rate €15 (Sunday €10.50)
To pay, you can use the parking meter in front of the port.

Location Almere
Parking is free at the accommodations. You will receive an email in advance to register the license plate for the barrier. 2 license plates are allowed for the large accommodations, 1 license plate is allowed for the 2-person accommodations.
NB! Between 00.00h - 07.00h it is not possible to drive into the barrier due to the quiet time of the marina, parking is then possible in front of the barrier. Driving out is possible at all times.

Location Naarden
Parking is free in the marina of Naarden in the public parking lot. You do not need to reserve a parking space.

Location Lelystad
Parking is free in the marina, reservation is not necessary.

Questions during your stay

What is my surroundings?

My Reservation/my environment is the digital environment where you can view the details of your booking, book extras and find more information about your accommodation and destination.

The reservation confirmation you receive from us by e-mail contains a link to My Environment or My Reservation. This gives you direct access to your My Reservation.

Are bed linen and bath linen included?

When booking you will see the overview of what is included in the booking. After booking you can view in My Environment what is included in your booking and what you can possibly book extra. The invoice also states which parts are part of your booking.

Because we have a wide range of accommodations from various (private) owners, what is included varies per accommodation or location.

Where can I find the information folder?

We have a digital information folder, here you will find all information about your accommodation and the area. See Digital information folder

I've done damage

That can happen. Mail us the description of the damage: info@marinaparcs.com. We look at what is damaged and what is needed to repair/replace. Unfortunately, we have to charge for damage incurred. A broken cup can happen. In any case, let us know so that we can put the accommodation back in order for the next guest.

Tip: Have you yet to start your journey? Make sure you are insured. Liability or travel insurance may cover the cost of damage to a holiday accommodation, depending on the terms of the insurance policy.

I lost the key

Annoying! Please contact our reception: +31 (0) 85 400 99 69. Outside opening hours you can reach the emergency service via this telephone number, choose option 3 in the telephone selection menu. For a lost key that you need if you are locked outside, you may call the emergency service.

We provide a new key. Also let us know if you don't need the new key right away. We can then prepare the extra key for the next guests. We charge €75 for a lost key.

Tip: Put the key in the key box during your stay, so you can not lose it quickly.

Manuals

How does the key box work?

How can I use the sofa bed?

How does the TV work?

How does the hob work?

What can I do when there is no electricity?

Questions about your booking

Can I take an option?

You can take an option on an accommodation. You arrange this yourself on our website. If you view our offer on the website, you will see the 'book now' button on the right side of the screen. Below that is the button 'take option'.

With an option we hold the accommodation for you for 5 days. Within that period you can convert the option into a reservation. If you do nothing, the option automatically expires after five days.

Is my booking immediately definitive?

Yes, a booking is immediately final. But: You can cancel free of charge within 24 hours. Need some more time to think? With an option we hold the accommodation for you for a maximum of 5 days, without obligations.

Cancel reservation without cancellation insurance

These are our standard cancellation conditions when you do not have cancellation insurance:  

The cancellation fee will be calculated based on the rental price. All additional costs will be refunded in full.

For cancellation more than 93 days before the arrival date: 15%
For cancellation 94 to 62 days before the arrival date: 50% 
For cancellation 62 to 31 days before the arrival date: 75% 
For cancellation less than 31 days before the arrival date: 90% 
For cancellation on the day of arrival, the cancellation fee is 100%

If you booked through another platform (e.g., Tui or Booking.com), that platform's terms and conditions and cancellation fees will apply. You must always cancel with the organisation you booked with. Our services are subject to the Recron terms and conditions.  

Tip: If you plan to book soon, we recommend taking out cancellation insurance. Having to cancel a holiday is upsetting enough on its own. Depending on the insurance policy terms, you can at least get a refund of the cost of the booking if you have to cancel your stay.

Cancel reservation with cancellation insurance

Cancellation insurance Recreatieverzekeringen
You can take out cancellation insurance directly while booking or take it out within seven days of booking by calling +31 (0)85 400 99 69 to have us add the insurance to your booking.   

This cancellation insurance costs 6.66% of the rental price and a €4.24 policy fee (plus 21% insurance tax). If you have to cancel the reservation, the terms and conditions of the cancellation insurance apply.   

If you have questions about the cancellation insurance, please contact Recreatieverzekeringen directly. You can call +31 85 00 27 540 from Monday through Friday between 09:00 and 17:00, email info@recreatieverzekeringen.nl, or consult the frequently asked questions on their website.

You only need to provide your name, booking period, and address.  The following overview provides a comparison of insurance policies.  If you have not taken out cancellation insurance, the RECRON terms and conditions apply.

Invoice after payment with credit card booking.com

When booking via booking.com you will be asked for your credit card details. But you don't pay through your credit card. The credit card details are requested as a guarantee. That is why you will receive an invoice from us, with which you can make a down payment and/or final payment.